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Impulse isn’t run by technology, its run by people. We’re a friendly bunch, with decades of industry experience between us, and we think it’s always nice to put a face to a name.

If you talk to us regularly, there will be a few names you’ll recognise on this page, otherwise, nice to meet you.

Sales

More than just hardware supply

Rob Plant

Sales Director

As well as defining the Impulse sales strategy to ensure we achieve our overall business goals, Rob remains customer focused by looking after a handful of our key customers. Over the years Rob has spent time building relationships with our manufacturing partners to ensure we continue to offer new technologies that will benefit our customers in the industrial market.

Engineering

Technical support where you need it most

Chris Durose

Senior Technical Manager

With over 20 years at Impulse, there isn't much Chris doesn't know about our industry and products, so if you need technical support for your project, you will probably speak to him at some point. He supports all technical aspects of the business and offers pre-sales and post-sales advice to our customers. Chris is also on hand to help our sales and marketing teams with technical queries. Learn more about Chris by clicking the link below.

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Operational Support

The people behind the scenes

Jim Goetzee

Operations Director

Jim brings nearly 20 years’ experience in logistics, distribution, operations and management to an already extremely strong team. His role is to oversee the admin, purchasing, engineering and logistics departments as well as supporting the sales and accounts teams. Over the years Jim has built solid relationships with all of our partners and suppliers, continuing to be the first port of call for many of the import/export channels.

Grant Shelley

General Manager

As General Manager, Grant oversees and supports each of our departments, ensuring all the functions of the business work in unison to deliver the levels of service expected from our customers. By working with each of our internal departments, he's able to ensure the correct company processes and procedures are adhered to, whilst also helping to constantly improve our operational capabilities as markets and technologies evolve.

Liz Hill

Finance Manager

If you work in an accounts role you’ve probably spoken to Liz at some point. Managing the company’s accounts and finance department, she makes sure that invoices both in and out get paid in a timely manner. A few years ago Liz caught the cruise bug but she always makes sure the biscuit jar is topped up before she goes.

Zoe Barcroft

Customer Service Manager

Zoe's role as Customer Service Manager sees her working closely with our sales, operations and accounts teams to ensure the service we offer to our customers meets the high standards they have come to expect from our company.
She regularly speaks to our customers, making sure we are providing the necessary ongoing support for their projects and is always on hand should a customer have any issues or questions.

Stuart Watson

Senior Buyer

As our Senior Buyer, Stuart is responsible for all of the daily purchasing requirements of the business. Speaking regularly with our key suppliers, he's built up a good relationship with them, which is of course useful when negotiating pricing to help keep down the overall costs to our customers; he also works closely with our supply chain and logistics team to minimise shipping and delivery lead times. Outside of the office, Stuart is a keen mountain biker.

Annette Starkey

Accounts & Administration Assistant

As Accounts & Administration Assistant, Annette supports a variety of business processes and departments within the company. She assists many of our customers, processing pro-forma invoices and sales orders or setting up new accounts to help ensure the smooth running of the administration element of our customers' experience. If you place an order online it will usually be Annette who processes it through our systems and passes it on to our logistics team for shipping.

James Gane

Product Manager

In his role as Product Manager, James works closely with our sales and marketing teams, and also our manufacturing partners around the world. Often found analysing datasheets and manufacturer press releases, his responsibility of both maintaining the product content of our websites, and communicating the latest in products and technology to our technical and sales teams, keeps us at the cutting edge of the latest developments in the industry.

Craig Wright

Managing Director

Craig brings over 20 years' industrial computing knowledge to Impulse, providing high-level support for our diverse customer base. From regulating financial & management stability to defining the overall business strategy and leading company growth plans, Craig's role as Managing Director is to ensure that all business activities are strategically linked to and driven by industry demands.

Craig Stone

Commercial Director

Craig's role as Commercial Director is to support our customers, suppliers and partners whilst also helping to define our strategy for business growth. Whether it’s working directly with our customers on their latest projects, supporting our sales team with customer contracts, discussing new technology with our partners or helping to devise marketing campaigns with the marketing team, one thing is guaranteed - his days are always varied. Craig is also managing the building of our new facility, which we are due to move into in Q3 this year.

Rob Plant

Sales Director

Jim Goetzee

Operations Director