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About Us
Project Support
Impulse have the Industry insight and hardware know-how to supply and support the best products with the very best expertise and advice.
How We Can Help
We partner with some of the world’s largest and most innovative manufacturers of industrial computing, control and communication devices to meet the demands of your project with rapid availability and call-off, competitive pricing and lifecycle management. Our expert and reliable logistics teams can provide total supply chain management, End Of Life (EOL) control and Product Change Notifications (PCN). They can even help your cashflow management with scheduled call-offs and other flexible finance solutions. And when your project requires build, configuration or customisation expertise, Impulse can offer that too.
We Can Support Your Industrial Project from Initial Assessment to Lifetime Support
Our logistics and after-sales services are designed to support complex industrial and OEM projects with tailored inventory management, scheduled deliveries, advanced shipping options, and custom kitting. We also provide long-term support through global warranties, in-country RMA services, post-warranty repairs, lifetime technical assistance, and proactive lifecycle management to ensure reliability and reduce total cost of ownership.
Here's What Our Customers Have to Say...
"Great customer service, always willing to help or assist in resolving any question."
— Wärtsilä
"Zaneta is a very positive helpful person who is an asset to the company."
— RS Group
"Zoe called me directly after I ordered to inform me that 1 item would not be in stock anytime soon. Zoe organised a partial refund and arranged next day delivery for the rest of my order. Zoe was helpful and efficient and it was a pleasure talking to her."
— Cory Group
"Very well mannered and intelligent member of staff. :)"
— ATEN
"Super fast response time, supplied all the required information I requested without having to chase up, and follow up emails were sent to ensure my issue was resolved. Fantastic customer service."
— Cathelco
"Always prompt with the invoice totals which are required on Friday, very friendly and chatty. Great to work with each week."
— EV Cargo
"Prompt response and meets our needs as always."
— Valeo
"Matthew is always as fast as lightning to respond which is a fantastic asset. Keep up the great work."
— Signify
"Karen was very understanding and helpful when dealing with her, thank you for your kindness!"
— FedEx
"Lyndon has gone above and beyond in helping us with an extremely urgent request. This is not only in offering advice and suggestions on a way forward but also in supporting us in making this happen. Support like this is becoming more and more rare these days. It makes such a difference."
— Envisage Systems
"Karen called me within minutes of receiving my online order to advise the delivery date. Excellent customer service."
— Condor Ferries
"Impulse offers an impressive range of robust industrial solutions paired with top-notch professionalism. Their approach to customer service is commendable, and the expertise they bring to the table is evident. While we couldn't proceed with them due to budget constraints, the quality of their offerings and their dedication to clients left a lasting impression. Would highly recommend."
— Total Group
"Great support, always keen and willing to resolve the identified issues."
— Hitachi
"Great input and responsiveness to my problem. :-)"
— Cummins Inc.
"All the selectable categories are applicable, Mark always provides excellent communication."
— Wabtec
"Excellent."
— Leidos
"Excellent post-purchase product advice & support from Matt Westwood."
— Bilfinger
Ready for a Chat?
To find out how we can support your next projectcall our friendly team today: 01782 337 800
Explore Our Other Capabilities
Industrial Computing
From AI to the cloud and everything in between, we supply industrial rack PCs, embedded systems and more. With Impulse, your ideal solution is assured – regardless of complexity in design or build.
Industrial Networking
Impulse engineers take an uncompromising approach to fully understanding your project before recommending technologies, creating a logical network topology and providing optional accessories.
Turnkey Design
Our approach, incorporating our in-house CAD capability, means we can offer the three core steps of custom device creation into one turnkey service: consult, design and integrate.
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After it became obsolete, our client required a replacement for their existing single board computer which was integrated into custom 3u rack chassis.