Current Vacancy

Engineering Manager - Embedded Computing/Industrial Networking

We are seeking an experienced and customer-focused Engineering Manager to lead our technical engineering function within the industrial computing and networking sector. This is a hands-on leadership role, combining team management, technical authority, customer engagement, and project support.

About the Role

The successful candidate will lead a small team of engineers responsible for both pre-sales and post-sales technical support, acting as the primary escalation point for complex technical, design, and application-related challenges. They will work closely with customers, sales teams, technology partners, and internal stakeholders to deliver high-quality technical solutions and exceptional customer experiences.

This role offers an excellent opportunity for an ambitious engineering professional looking to develop their career within a growing pan-European technology group.

Key Responsibilities

Technical

• Lead, coach and develop the Technical Support team.
• Take ownership of complex technical escalations and strategic customer critical issues.
• Drive continuous improvement of technical support processes through SLA and process performance measurement.
• Plan and deliver technical and product training for internal teams.
• Support the Head of Technical and R&D to deliver effective NPI.
• Act as a key technical point of contact for Impulse Embedded.

Customer & Project Support

• Engage directly with customers to understand technical requirements and provide solution guidance.
• Support the Head of Technical and R&D and Key Account Managers during customer consultations, technical workshops, and solution presentations.
• Support and, on occasions, lead technical discussions during design-led projects, ensuring solutions meet customer, regulatory, and operational requirements.
• Coordinate technical activities across customers, suppliers, and internal stakeholders to ensure successful project delivery.
• Provide technical leadership during customer escalations and critical support situations.

Quality & Continuous Improvement

• Champion engineering excellence, quality standards, and continuous improvement initiatives.
• Maintain and improve engineering processes in line with company quality management systems.
• Monitor and report on technical support KPIs, quality metrics, and customer satisfaction measures.
• Drive root cause analysis and corrective action processes for technical and quality-related issues.
• Support audits, compliance activities, and quality improvement programmes.

Team Development

• Recruit, mentor, and develop engineering talent.
• Foster a culture of technical excellence, accountability, collaboration, and customer focus.
• Support training and professional development initiatives across the engineering function.
• Promote knowledge sharing and best practice throughout the organisation.

Skills & Experience

Essential

• Degree qualified in Electronic Engineering, Electrical Engineering, Computer Engineering, Mechatronics, or a related discipline.
• Significant industry experience within industrial computing, embedded systems, industrial networking, automation, or a closely related technology sector.
• Previous experience leading or mentoring engineering teams.
• Strong customer-facing experience, including technical presentations, solution design, and project support.
• Experience acting as a technical escalation point for complex engineering issues.
• Proven electronics fault-finding and diagnostic skills.
• Strong understanding of industrial communication protocols, networking technologies, and embedded hardware platforms.
• Experience working within ISO-based Quality Management Systems and continuous improvement environments.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to manage multiple projects and priorities simultaneously.

Desirable

• Master’s degree in a relevant engineering or technology discipline.
• Experience within industrial automation, transportation, energy, machine vision, AI at the edge, or critical infrastructure markets.
• Knowledge of cybersecurity principles for industrial systems and operational technology environments.
• Experience with reliability engineering, product validation, or environmental testing.
• Familiarity with European and international regulatory standards applicable to industrial electronics and networking products.

Personal Attributes

• Customer-centric with strong commercial awareness.
• Technically curious and passionate about solving complex engineering challenges.
• Natural leader who can inspire and develop others.
• Strong attention to detail and commitment to quality.
• Collaborative and approachable, with excellent interpersonal skills.
• Comfortable operating in a fast-paced, project-driven environment.
• Ambitious and motivated to build a long-term career within a growing international technology organisation.

What We Offer

• Opportunity to work with leading global technology partners in industrial computing and networking.
• Exposure to innovative technologies including edge AI, industrial IoT, automation, machine vision, and critical infrastructure applications.
• A collaborative environment focused on technical excellence and customer success.
• Professional development and career progression opportunities within a growing pan-European technology group.
• Competitive salary, bonus, pension, and benefits package.